We aim to please all of our customers. Your Satisfaction is our Number 1 Priority. Please review our Refunds, Cancellation, and Shipping Policy.

Order Cancellation

We will honor all order cancellation request if it is done prior to Shipment.  Normally is fine if it’s done within 8 hours.

Refunds and Returns

You can request a refund if:

  • you do not receive them within the guaranteed time (45 days).
  • We can accept refund request for any products within 30 days of receipt of product according to the tracking number., but you must return the item first
  • Please allow 24/48 hours for your refunds to process upon receipt of goods.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

To return an item, please email customer service at support@blackgallery.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a tracking number when you mail back the item..

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

678-636-9767 | support@blackgallery.com

Processing Time

Processing time is the time it takes for our suppliers to package your product and ship it. It can take 2-7 days. The Processing time will be added onto the Shipping time. The most common Processing time is usually 2-4 days. After processing, the items will be shipped and customers will have a tracking number sent to them via phone or email.

Shipping Time

The United States, Europe, Canada, and Australia is typically quicker with an average shipping time of 10-20 days. 

However, the actual worldwide shipping AND processing time still add up to 7-30 days to be on the safe side. This could even include some of these countries as were listed above.

That being said, for a package to arrive to the United States, one could expect 10-20 days after purchase. This includes shipping and processing time. However, there is a chance that shipping times can still go over this time frame. 10-20 days till delivery in the US is still just an average.

Shipping of course varies on location, but also varies heavily on High Demand and especially during the holidays. So in quarter 4 of the year, shipping times can increase due to traffic in shipping. This may cause shipping times to go above their average shipping time and reach more into the 7-30 day shipping range.

Tracking

We do have tracking for every order as well! After an order has been placed, you will receive an email or text including confirmation of your order and you will be issued a tracking number. You can use that tracking number at the “order status” tab at the menu at the top of the home page.

NOTE: Tracking Information can take a few days before available. Once the product(s) are processed, customers will receive an email immediately stating that there order is shipping and receive a tracking code. It can take a few days before tracking info is available for the tracking code that was sent.

How long does shipping take?

Shipping time varies by location. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days